Frequently Asked Questions
Shipping
Where do you ship to?
I ship worldwide, with an exception for the United States at the moment, because of the high import costs for small packages.
If you do want to order from the USA, you can send me a message and I'll see if we can arrange something.
What are the shipping costs?
I'd like to keep shipping costs as low as possible. These are the shipping costs* for prints to all parts of the world:
The Netherlands - Free
Europe - €4,05
United Kingdom - €6,40
Worldwide - €16,05
*Shipping costs will be different for original paintings due to the weight
What if my package is damaged?
I make sure the prints are packed in a waterproof and sturdy package. May it happen that your package is damaged, please contact me within three days after arrival to find a solution.
How do I unpack my package?
Make sure to unpack you art with love. Because prints are being rolled up, it may be necessary to keep it under a few books for one night to straighten it.
When do you ship?
I'll try and ship everything as soon as I can and will take me max. 1 - 3 bussiness days
Other
How do I frame my print?
You can use a frame that is the same size as your print, or go one or a few sizes up and use a passe-partout. If you have a specific question you can always contact me.
Are the colours of the print the same as on the pictures?
It's hard to capture the true colour of the print on a picture. But with the print, the second picture where all you see is the print, is the most true to colour.
How long will a print keep it's colour?
All prints are printed on a high quality paper that preserves the colour over a long period of time. If you hang your print directly into the sunlight this will speed up the process and may cause fading.
If you have another question
please contact me via studio@riannebouter.com or fill in the form below.